Shipping policy
Australia — free, tracked, every break
Tracked shipping is included in every break for Australian addresses. There is no minimum spend and no postage charge at checkout, however many breaks you buy into.
We ship in runs, not per order
Your cards are held and sent together on a regular shipping run rather than posted the moment each break finishes. Buying into more breaks never costs you more in postage, and it means fewer parcels arriving at your door.
- Runs go out fortnightly.
- The cutoff is every second Sunday. Anything won before the cutoff goes in that run.
- During busy release periods we may ship more often.
- You do not need to request anything or tell us you are finished. It is automatic, and tracking is emailed to you when your parcel leaves.
How your cards are packed
Hits go into a top-loader, and the whole lot is bagged by break before it is boxed. Parcels go out in rigid mailers rather than envelopes, so nothing gets bent in transit.
Small stacks
If the cards from a run are low value relative to the cost of posting them, we may hold them and add them to your next run instead. If you would rather have them sent regardless, contact us and we will put them in the next run out.
International orders
Free shipping covers Australian addresses only.
If you are outside Australia, buy into breaks as normal. Your cards are held here until you ask us to send them, so you can build up a stack across as many breaks as you like rather than paying postage each time.
- A flat A$20 covers the parcel, however many breaks are in it.
- Request shipping any time through our contact page.
- Import duties, taxes and customs charges in your country are your responsibility and are not included in the fee.
- International delivery times vary by destination and are outside our control once the parcel is lodged.
Delays and lost parcels
Once a parcel is lodged, delivery timeframes are in the carrier's hands. If tracking has not moved for 10 business days, or the parcel is marked as lost, contact us and we will investigate with the carrier and sort it out with you. Damaged parcels are covered in our refund policy.
Address accuracy
Please make sure your shipping address is correct before checking out. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange re-sending and may ask you to cover the second postage.
Contact
Questions about shipping, or ready to have your international stack sent? Get in touch through our contact page with your order number.